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Hertfordshire County Council

How people contact us for information, advice and support - Easyread version

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Would you like to help us make plans about how people contact us for information, advice and support?

Introduction to the survey
  Why are we asking you for information?

We want to know what you think about getting in touch with adult social care for information, advice and support. 
Laptop with welcome on a screen What are we going to do with your information?
We will read your information and use it to help us make it easier for people to get in touch with social care. 
We will talk about all the information at some workshops but your name won’t be included. 

People talking
Will we share your information?

We will share this information with the team who are organising the workshops.

We will not share your name or contact details with anyone else. 

Person thinking with a paper shredder next to them
What if you change your mind about us having your information?

If you change your mind and want us to delete your information, then tell us.
You can call us
01992 555354
You can email us
CLGP@hertfordshire.gov.uk

Calendar with 2027 on it
How long will we hold the information?

We will hold the information for 5 years unless you decide you no longer want us to keep it.

People looking at paperwork
What are your rights?

You have the right to be told what information we hold about you and how we use it.

Woman talking with a shredder in a speech bubble
You have the right to tell us you don’t want us to use your information.

People talking about easyread forms
You have the right to ask for copies of any information we have about you.

Woman talking with a shredder in a speech bubble
You have the right to ask for your information to be deleted.

Woman on a phone
If you want to talk to the data protection team about the information we have, you can call:
01992 58 80 99
or email them at:
Data.protection@hertfordshire.co.uk