Family Centre Service parent feedback questionnaire

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The Hertfordshire Family Centre Service provides services to children and young people and includes Family Support Services, Health Visiting and School Nursing.

This short survey has been developed to understand your experiences of the current service and the support families with young children in Hertfordshire require, thank you for your time.

1. What is the most important part of the Family Centre Service to you? *

2. Does the following support provided by the Family Centre Service work best in person, online or both? *

	in person	online	both	N/A
Group activities	Group activities in person	Group activities online	Group activities both	Group activities N/A
1:1 support	1:1 support in person	1:1 support online	1:1 support both	1:1 support N/A
Reviews with a Health Visitor	Reviews with a Health Visitor in person	Reviews with a Health Visitor online	Reviews with a Health Visitor both	Reviews with a Health Visitor N/A
General Advice	General Advice in person	General Advice online	General Advice both	General Advice N/A
Health advice	Health advice in person	Health advice online	Health advice both	Health advice N/A
Development Advice	Development Advice in person	Development Advice online	Development Advice both	Development Advice N/A
Parental advice/support	Parental advice/support in person	Parental advice/support online	Parental advice/support both	Parental advice/support N/A
Signposting to services	Signposting to services in person	Signposting to services online	Signposting to services both	Signposting to services N/A
SEND advice and services (e.g. Early Adventures, SEND Café/Drop in)	SEND advice and services (e.g. Early Adventures, SEND Café/Drop in) in person	SEND advice and services (e.g. Early Adventures, SEND Café/Drop in) online	SEND advice and services (e.g. Early Adventures, SEND Café/Drop in) both	SEND advice and services (e.g. Early Adventures, SEND Café/Drop in) N/A
Parent or carer physical health, mental health, or financial advice	Parent or carer physical health, mental health, or financial advice in person	Parent or carer physical health, mental health, or financial advice online	Parent or carer physical health, mental health, or financial advice both	Parent or carer physical health, mental health, or financial advice N/A

3. Does the Family Centre Service website meet your needs?

www.hertsfamilycentres.org *

Yes
No (Please state the names of any websites that you find particularly helpful)

4. How do you access information about Family Centre Services?

(please tick all that apply) *

5. How would you prefer to contact the following services? *

	Telephone	Internet
Opening times and location details	Opening times and location details Telephone	Opening times and location details Internet
Updates on what services, courses and groups are available	Updates on what services, courses and groups are available Telephone	Updates on what services, courses and groups are available Internet
To book onto courses or groups	To book onto courses or groups Telephone	To book onto courses or groups Internet
For specific advice or 1:1 support	For specific advice or 1:1 support Telephone	For specific advice or 1:1 support Internet
The availability of healthy start vitamins	The availability of healthy start vitamins Telephone	The availability of healthy start vitamins Internet
Health visitor	Health visitor Telephone	Health visitor Internet
Family support worker	Family support worker Telephone	Family support worker Internet

6. Do you feel satisfied that you can access support and information from the Family Centre Service no matter the age/stage of your child? *

Yes
No (please specify why):

7. Where would you go for health-related advice and support?

(tick all that apply) *

8. Has the Family Centre helped you connect with another organisation or service? *

N/A
No
Yes (what was the process like? Name of organisation?)

Hertfordshire County Council