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Hertfordshire County Council

Development of Adult Social Care Gateway Services

Development of Adult Social Care Gateway Services – your views can help shape the future

Hertfordshire County Council is developing a model to support people’s access to Adult Social Care.

This gives us the opportunity to look at how individuals find information and advice about adult care and support services in Hertfordshire, and how they access Adult Care Services - which might include contacting us to arrange an assessment, to find support for carers or about care and support at home or in a care home.

We are gathering feedback from those who have been in contact or receive support from the Council, including people who have lived experience, carers and professionals, to help us improve the way we work with those making contact.  

The feedback we get will be important as it will help shape our new ‘Gateway’ service and help improve the way people are able to get in touch with us.

To do this we are using a process called ‘Working Together for Change’. The approach uses information collected from local people to shine a light on what is working well, what is not working so well and what may need to change for the future, to ensure services are tailored to people’s needs and aspirations for the future. 

A key part of ‘Working Together for Change’ is about involving people who receive services answering 3 questions, to tell us about the things that matter most to you in your life as a whole.

Your answers will help steer 2 workshop sessions, planned for 6th and 9th September this year, that will include people who receive Adult Care Services, voluntary organisations, and Council staff, to identify ways we can improve the local services.

Please indicate at the end of the questionnaire if you would like the chance to be involved in the workshop sessions.   

If you would like more information about this questionnaire or would prefer to complete it by telephone or video call, request a print or braille version or in an accessible format please contact 01992 555354 or CLGP@hertfordshire.gov.uk.  

If you are Deaf BSL User, you can use our SignVideo facility by going in SignVideo app, click on free directory and select Hertfordshire County Council. Please ask for Nadine at the Information and Support Gateway Programme.

The closing date for the questionnaire is 5 August 2022.


When answering each question, please tell us the top 2 things that matter most to you.

For example, you might find it most important to know where to get information about care and support in Hertfordshire, or how to get in touch when you or a cared for person needs urgent support. Or it could be about a particular aspect such as how to you get in contact with your named worker.

We understand that circumstances may be different for you as we emerge from the Covid pandemic, so please think about this, as well as your usual circumstances, when answering the questions.

1. In no more than 100 words or in one sentence per point, please tell us the top 2 things that are working well in your life at the moment.


2. In no more than 100 words or in one sentence per point, please tell us the top 2 things that are not working well in your life at the moment.


3. In no more than 100 words or in one sentence per point, please tell us the top 2 things that are important to you in the future.

Additional Information

Please tell us any additional information you would like to share in the space below:

Workshop Events

Following the questionnaire, we will be holding a two-day workshop to discuss the information received, understand what matters most to people and use that understanding to help develop people’s access to information and advice and Social Care.

Details of the events include:
  • A 2-day workshop across non-consecutive days, to be held on the 6 and 9 September 2022.
  • Approximate times for each day will be 10.00am to 3.00pm, which includes breaks.
  • Support will be offered as needed to help people join the sessions.
If you are interested in participating, please tick the relevant box below:


Please indicate how you would prefer the workshops to be held:


If you ticked yes above, please provide your details so we can contact you with further information about the workshops.

We will only use your contact details for the purpose of communicating with you about the workshop arrangements. We will not share your details with any other party. You can withdraw your consent to take part in the workshops at any point by emailing CLGP@hertfordshire.gov.uk. We will hold your details until the end of the project and no more than 5 years.

The responses you provide in this survey will be anonymised and collated with all responses by the project team for discussion at the workshops.