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Hertfordshire County Council

SEND Services Feedback

We would like to have your feedback about the SEND service you have received. Your feedback will help us to continue to improve the service we deliver. 

Thank you for taking the time to complete this short survey.

1. Please tick the area of Hertfordshire where you received a service: *


2. Are you a: *


3. Please indicate below the service you received: *


4. Please indicate below how you rate the service you received: *

Strongly AgreeAgreeDisagreeStrongly Disagree
This service is accessible
I was listened to
Strengths were explored
The child/young person's needs were identified
This service helped with the next steps

5. How would you rate the overall quality of the service? *


6. What was most helpful? *


7. This service would have been better if: *


8. Hertfordshire's Professional Promise sets out how children, young people and young adults with special educational needs and /or disabilities and their families should be treated:

• We will be honest about what can be achieved
• We aim to get it right first time and continue to learn from our experiences to inform changes
• We will have the skills to do the job or signpost elsewhere when needed
• We will work together in an open and honest way
• The views of the child and young person and family will be at the centre of everything we do
• We will recognise the strengths and abilities of children, young people and young adults and we will build on these
• We will communicate clearly and appropriately and in a way that children and young people choose
• We will work towards positive solutions and outcomes

The service you received followed the Hertfordshire Professional Promise: *