Admin Charge Consultation 2026

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We are considering introducing the £15 weekly administration fee for people who were already paying the full cost of their care before 1 June 2026 and who choose to use this service. We are seeking views on whether the same arrangement should apply to people who were already receiving Council-arranged care before the charge was introduced.

Following a financial assessment carried out in line with the Care Act 2014, we understand that you currently pay the full cost of your care and choose to have Hertfordshire County Council arrange and manage your care on your behalf. Because of this, the proposal we are consulting on may be relevant to you.

Before any decision is made, we would like to hear your views.

Unique Code:
(this can be found in the letter you received)

What type of service do you currently receive through Council arranged care? (Please select all that apply)

Homecare

Day Care

Respite Care

Residential Care

Other (please specify):

This is required

What are your views on the proposal to introduce a £15 weekly administration fee for people who pay the full cost of their care and choose to have the Council arrange and manage that care on their behalf?

What impact, if any, would paying a £15 weekly administration fee have on you?

If this administration fee was introduced, what would you be most likely to do?

Continue to have the council arrange and manage my care

Arrange and manage my own care

Not Sure

How confident would you feel arranging and managing your own care directly with care providers?

Not at all confident

Slightly confident

Moderately confident

Very confident

Extremely confident

Admin Charge Consultation 2026 - Receiving Care

Unique Code:
(this can be found in the letter you received)

What type of service do you currently receive through Council arranged care? (Please select all that apply)

What are your views on the proposal to introduce a £15 weekly administration fee for people who pay the full cost of their care and choose to have the Council arrange and manage that care on their behalf?

What impact, if any, would paying a £15 weekly administration fee have on you?

If this administration fee was introduced, what would you be most likely to do?

How confident would you feel arranging and managing your own care directly with care providers?

If you would feel less than moderately confident arranging and managing your own care, what support would help you feel more confident?

Is there anything else you would like us to consider before making a final decision on the proposed administration fee?

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Unique Code: (this can be found in the letter you received)

What type of service do you currently receive through Council arranged care? (Please select all that apply)

What are your views on the proposal to introduce a £15 weekly administration fee for people who pay the full cost of their care and choose to have the Council arrange and manage that care on their behalf?

What impact, if any, would paying a £15 weekly administration fee have on you?

If this administration fee was introduced, what would you be most likely to do?

How confident would you feel arranging and managing your own care directly with care providers?

If you would feel less than moderately confident arranging and managing your own care, what support would help you feel more confident?

Is there anything else you would like us to consider before making a final decision on the proposed administration fee?

Unique Code:
(this can be found in the letter you received)